Do you have any questions?


    FAQ (Frequently asked questions)

    Do you offer invitation letter to visit Romania?

    No, we don’t offer invitation letter. The procedure to offer one is very complicated and most of our customers are from USA, Canada and Australia, so they don’t need an invitation letter.

    Why should I book a tour with Secret Romania?

    Because it is important to:

    • discover Bucharest and Romania in a fun and comfortable way;
    • explore also the hidden places, not only the ones visited by the majority;
    • know all the costs related to the tour before you book it;
    • get a holiday to remember your whole life;
    How do I book a tour?

    To book a tour in Bucharest, please go to our Bucharest tour page. To book a tour outside Bucharest please check our Day trips page. You can also select a holiday in Transylvania or a tour in the whole country. From these pages select the tour that suites you best and on the tour’s page click on the “book now” button. Complete the reservation form and we will receive your reservation after you click “Book now”. If you book less than 5 days prior to your tour, please also call us at 0040756536779.

    In maxim 24 hours you will receive our confirmation and details about the payment. Please check also your Bulk folder.

    If you want another tour than the ones designed by us, go on the page custom-made tours and fill in the form. We will get back to you as soon as possible with a proposal for your request.

    What happens if I need to change or cancel my tour?

    You can change the date of your tour with minimum 5 days in advance and reschedule it in another day.

    If you want to cancel your tour you will lose the advance because we are paying the suppliers for your tour also in advance.

    What are the departure hours?

    Usually, the tours have a recommended hour for departure. If not mentioned, the tour can start at the hour you decide, but please let us known with minimum 5 days in advance. If mentioned and you want to change it, please let us know with minimum 5 days in advance. If your change will affect the tour schedule (ex: some attractions are closed), we will let you know so you can take the best decision.

    Can I change the programme of a tour?

    If you want to change the programme of a tour designed by us, please go to our custom made tours page and send us your requirment, by filling in the form. We will get back to you as soon as possible with a proposal for your requests.

    How long in advanced should I book?

    Please book your tour with minimum 5 days in advanced. That way we will have the time to prepare the best tour possible for you! Read also our mission.

    If you book less than 5 days prior to your tour, please also call us at 0040756536779.

    Can you guarantee the price?

    Yes, once your reservation is confirmed, the price is guaranteed.